Return & Exchanges

All full-price purchases (excluding the items below as well as all sale items) are eligible to be returned or exchanged within 14 days from delivery date.

All sale/discounted items are FINAL SALE and cannot be returned/exchanged.

Returns and Exchanges must arrive back to us in their original, unused, unaltered, and unwashed condition. All garments must be returned in their original protective packaging with the original tags and, if applicable, hygienic liners attached. All returns are subject to inspection before a refund or exchange is processed. Items that do not meet the above criteria or that are damaged in transit back to us may not be refunded in full.

All refunds will be issued to the original form of payment once returns have been processed.

Depending on your payment method, credit card companies may take anywhere from 2 to 5 business days for a refund to post to your bank account. We recommend contacting your credit card company if you feel there is an issue. If you would like to inquire on the status of your return, please provide us with the tracking number and your order number.

Price adjustment refunds on items that have decreased in price are available if you purchased the item up to 7 days prior to the decrease in price. Please contact us for your refund. The difference in price and applicable taxes will be refunded to the original payment method. Once the price adjustment is provided, the item will be considered Final Sale.

Please allow up to 14 days to be processed for refund from receipt at our facility.

If you would like to make changes to a return or exchange request, please contact us immediately for assistance. Please be advised if you have already received a refund or your exchange order has already shipped, we cannot offer any changes.

We cannot guarantee a cancellation or address update after orders are placed. Please double check your details before placing your order. Please note that if an incorrect address is provided at checkout, Charmora is not responsible for lost or misdelivered packages.

Cancel Order:

Please contact us ASAP if you would like to cancel your order, though we cannot guarantee cancellation is possible after an order is placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item.

Order Changes/Updates:

We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.

Combine Orders:

We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.